Service

AI solutions that run in production

Not a proof of concept that stays on a laptop, but working software people use daily and that gives your teams time back.

Custom-builtAI agentsEHR integrationGDPR compliantReusable components
Custom AI solutions and workflow automation by Ideal Shift AI

Challenge

  • Pilots never reach production, so they never return structural time.
  • Off-the-shelf software almost fits the process, which leaves manual work in place.
  • Disconnected tools accumulate with nobody maintaining them.

What we build

  • Workflow automation and AI agents that take over repetitive work.
  • Integrations on top of existing systems such as EHRs, rather than another system beside them.
  • Machine learning predictions, automated intake and automatically drafted text.

Result

5,600registrations per year processed automatically at De Hoop
95%+automatic email registration into the EHR

Solution

  1. 01We start with the process holding the most manual steps and the clearest owner.
  2. 02We build with reusable components, so scaling does not mean rebuilding.
  3. 03We integrate into existing systems and screens rather than beside them.
  4. 04We ship to production and set up monitoring before we let go.

What we build

Our solutions are custom-built, but not from scratch. We work with reusable components configured per client, which shortens delivery time and reduces cost without locking you into a standard product that almost fits.

  • Workflow automation. Repetitive steps between systems, forms and people are taken over, including the exceptions that off-the-shelf tools leave behind.
  • AI agents. Assistants that carry out a task independently, from reading and routing incoming correspondence to preparing registrations.
  • Integrations on top of existing systems. For browser-based EHRs we build a digital assistant as a browser extension, so your vendor has to build nothing.
  • Machine learning predictions. From demand forecasting to risk signalling, provided the data can support the promise.
  • Automated intake. Forms, reminders, speech-to-text and automatic processing into the record.
  • Automatic drafting. Drafts for correspondence, reports and proposals that the professional only has to review.

Proven in production

At mental healthcare provider De Hoop, our solutions process 5,600 client registrations per year automatically, saving roughly thirty minutes per registration. For email registration, over 95% of incoming email is logged into the EHR automatically, with a staff member always seeing what is about to be recorded before anything is stored.

An AI assistant also connects the EHR to e-health platforms and shows clinicians a personalised top five or top ten of matching modules at the moment the care plan is written. Outside healthcare, a strategy engagement at an engineering firm identified opportunities for thirty percent faster proposals and twenty-five percent higher engineering efficiency.

Technology and compliance

We build on leading Microsoft technology in GDPR-compliant configurations, and use frontier models such as GPT-4o, Claude and Gemini where they add value. Which model sits under the hood is an implementation choice; we make sure you are not locked into it.

At every step with clinical, financial or legal weight we keep human review in the loop. That is not a brake on automation but the condition under which automation is actually accepted and used.

Frequently asked questions

The questions that come up most before we start building.

Do you build custom software or sell a product?

Custom, assembled from reusable components. That means the solution fits your process exactly, while you do not pay for reinventing parts we already have.

Do we have to replace our EHR or core system?

No. We build on top of existing systems. For browser-based EHRs we work with a digital assistant delivered as a browser extension, so your vendor has to build nothing and you are not dependent on their schedule.

Which AI models do you use?

We use frontier models such as GPT-4o, Claude and Gemini running on GDPR-compliant Microsoft infrastructure. Model choice is an implementation detail we make per application, and we design so that you are not locked into a single vendor.

How do you make sure a solution actually gets used?

By building inside existing screens rather than beside them, by developing with users rather than for them, and by keeping human review on the steps where people want to keep it. Adoption is a design variable, not a communications exercise afterwards.

What happens after delivery?

AI systems degrade when nobody watches them. Our AI maintenance covers monitoring, optimisation, security and scalability, so the time saved is still there next year.

Next step

Have a process you know could be smarter?

Describe it in a free consultation. We will tell you honestly whether AI makes the difference here or whether something simpler fits better.